Our policy is for 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unopened and in the same condition in which you received it.
Additional non-returnable items
* Gift Certificates
* Opened packagesTo
complete your return, we require a receipt or proof of purchase.
Refunds (if applicable).
Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed and automatically credited to your credit card or original payment method within a specified number of days.
Late or missing refunds (if applicable)
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company, it may take some time for your refund to be officially booked.
Next, contact your bank. There is often some processing time before a refund is booked.
If you have done all this and still have not received your refund, please contact us at firstname.lastname@example.org.
Discounted items (if applicable)
Only normally priced items can be refunded, items purchased with discount(s) unfortunately cannot be refunded.
Exchanges (if applicable)
We only replace products if they are not in the condition we present them on the site or if they are damaged. If you would like to exchange it for the same item, please email us at email@example.com and send your item to: Delcon, meersbloem report 26, Oudenaarde 9700, Belgium.
To return your item, please send it to: Delcon, meersbloem report 26, oudenaarde 9700, Belgium.
You are responsible for paying the shipping costs of returning your item. Shipping charges are not refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.
Depending on where you live, the time it takes to get your exchanged product to you may vary.
If you are shipping an item over €75, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.